Shipping Policy
SHIPPING POLICY
Atelier Camila Senna
At Atelier Camila Senna, each piece is crafted with time, care, and soul — all by hand, without molds, and with attention to detail. This care continues until the moment the piece reaches you.
All orders are packed with the utmost care and safety. We work with a trusted logistics partner that allows us to ensure fast and, above all, safe transport — especially important for ceramics or paintings.
Since we use specific materials to protect each item, the shipping costs also include the special packaging needed to ensure everything arrives in perfect condition.
Even so, we strive to keep prices fair, transparent, and proportional to the nature of our work.
Orders with ceramics, paintings, or mixed pieces (Logistics Partner)
|
Destination |
Price |
Estimated Delivery Time |
|
Mainland Portugal |
€9 |
1–2 business days |
|
Spain |
€13 |
2–3 business days |
|
Germany, France, Italy, Belgium, Netherlands, Austria, Monaco |
€19 |
3–5 business days |
|
United Kingdom |
€20 |
3–6 business days (may vary with customs) |
|
Denmark, Finland, Greece, Ireland, Sweden |
€21 |
4–7 business days |
|
Poland, Hungary, Czech Republic, Croatia, Bulgaria |
€26 |
4–7 business days |
|
USA, Canada, Brazil, Australia |
€41 |
5–10 business days (may vary with customs) |
Orders with prints only (CTT Correio Portugal)
|
Destination |
Price |
Estimated Delivery Time |
|
Mainland Portugal |
€5 |
1–2 business days |
|
Azores and Madeira |
€7 |
3–5 business days |
|
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Gibraltar, Greece, Greenland (Denmark), Guernsey, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Romania, Serbia, Sweden, Switzerland, Turkey, Ukraine |
€8 |
3–7 business days |
|
United Kingdom and Guernsey |
€9 |
3–6 business days |
|
Brazil |
€10 |
5–10 business days |
|
USA and Canada |
€12 |
5–10 business days |
|
Monaco |
€17 |
3–5 business days |
|
Czech Republic, Iceland, Bosnia and Herzegovina, North Macedonia, Albania, Liechtenstein, Andorra |
€20 |
4–7 business days |
|
Australia |
€41 |
5–10 business days |
Other important information
- Orders are usually shipped within 3 business days after payment confirmation.
- In exceptional cases (such as very large or heavy orders), the Atelier may contact the customer to adjust the shipping cost.
- For deliveries outside the European Union, any customs duties or local taxes are the customer's responsibility.
- Atelier Camila Senna is not responsible for delays caused by postal services or customs authorities.
- If you require express shipping or additional insurance, please contact us for a personalized quote.
Shipping details
The customer's information must be fully and correctly filled in. Incorrect or incomplete information may prevent the processing, dispatch, or delivery of the order, and Atelier Camila Senna will not be responsible for any resulting failure.
Any changes made to your account after placing an order will not apply to that specific order, only to future purchases.
For your convenience, you may request that your order be shipped to another address of your choice. Make sure to provide the complete address, as well as a contact name (if different) and a mobile phone number, to ensure prompt delivery of your order.
Some of the information provided (name, address, postal code, city, contact) will be shared with the logistics partner responsible for transport, solely for the purpose of completing the delivery. You will only be contacted if a problem arises with the delivery. Your data will not be used for any other purpose.
